Return & Refund Policy
At Qalb Tech, we value your satisfaction. We strive to provide high-quality mobile accessories, but we understand that sometimes things might not go as expected. Whether you didn’t like the product or received a damaged item, we are here to make things right! Below, you’ll find all the details about our return and refund policy, designed to give you peace of mind when shopping with us.
Returns & Exchanges Policy
We offer a 3-day return and exchange window to make sure you’re completely happy with your purchase. This means that from the day you receive your product, you have 3 days to decide if you’d like to keep it. Here’s how it works:
- Changed your mind? If you are not satisfied with your purchase, you can return or exchange it within 3 days. Whether you’re unhappy with the product or it didn’t meet your expectations, we’re happy to assist with an exchange.
- Received a damaged product? We take extra care to ensure our products reach you in perfect condition, but if you happen to receive a damaged or defective item, don’t worry. You can return or exchange the product within 3 days as well.
- To start a return or exchange, simply contact our customer service team. We’ll guide you through the process and help you choose a new product if you want to exchange it. However, please note that after the 3-day window has passed, we won’t be able to accept any returns or exchanges for that product.
What Products Can Be Returned?
- The product must be in its original condition and packaging.
- It should include all accessories, manuals, and any other components that came with it.
- We cannot accept products that have been used or tampered with.
Refund Policy
At Qalb Tech, we have a no-refund policy. Once payment has been made, we cannot refund the price of the product. However, we want to make sure you’re satisfied, so we offer you the option to exchange the product for another item of equal value.
- No cash refunds: Unfortunately, we do not provide refunds once the product has been paid for.
- Exchanges only: If you’re not happy with your purchase or if the product is damaged, you can exchange it for a different product of the same price within the 3-day period.
This means that while we don’t offer refunds, we are more than happy to work with you to find a replacement product that better suits your needs. Once an exchange is processed, no further returns or exchanges will be allowed for that item.
How to Return or Exchange a Product
Returning or exchanging a product with us is simple:
- Contact us: Get in touch with our customer support team through email or phone within 3 days of receiving your product.
- Provide details: Let us know the reason for your return or exchange request (whether you didn’t like the product or if it’s damaged).
- Follow instructions: Our team will guide you through the return or exchange process, ensuring everything is as smooth as possible.
Please note that we do not cover shipping fees for returning or exchanging products unless the item is defective or damaged.
We hope this policy gives you confidence when shopping with us. Our goal is to make your experience with QalbTech as enjoyable as possible, and we’re always here to help with any questions or concerns!
